Frequently Asked Questions

To rent a vehicle, you must be at least 21 years old and have a valid driver's license for a minimum of 1 year. For luxury and large segment vehicles, the age limit may increase to 25 or 28.

Yes, but the additional driver must also be registered in the rental agreement. In case people whose names are not in the agreement drive the vehicle, any damages that may occur will be excluded from the insurance coverage.

Our prices generally include Compulsory Third Party Liability Insurance and Collision Damage Waiver (CDW) with excess. If you wish, you can purchase additional packages such as tire-windshield-headlight coverage or full accident insurance during the rental.

Our rental packages have mileage limits set for daily or monthly use. If the mileage limit is exceeded, an additional fee specified in the agreement is charged for each exceeded kilometer.

All our vehicles are equipped with the HGS system. The bridge and highway toll fees you incur during the rental period are retrieved from the HGS system at the end of the rental and deducted from your deposit or charged to your credit card.

Yes, you can request additional services such as a baby seat, navigation device, and winter tires for a daily fee during reservation or when picking up the vehicle. This equipment is provided based on the stock availability of the offices.

Yes, you can rent a car with a foreign driver's license. You can perform transactions with your original driver's license and passport for the first 6 months from your date of entry into Turkey. For stays longer than 6 months, you must present a notarized Turkish translation.

Our entire vehicle fleet consists of non-smoking vehicles for the health and comfort of our next guests. If smoking is detected inside the vehicle, a detailed ozone cleaning and disinfection fee will be charged.

Yes, our guests who are under the minimum age limit but have a sufficient number of years on their driver's license can rent vehicles in certain segments by paying an additional 'Young Driver' fee. You can review the rental terms for the limits of this exemption and additional coverage details.

We have vehicles equipped with winter tires due to legal requirements, but snow chains are an additional safety equipment and are provided for a fee if requested from the 'extra services' menu during reservation.

Unfortunately, due to legal regulations and insurance policy conditions, we cannot provide car rental services with a probationary license. To rent a car, the probationary period must be successfully completed, and your driver's license must be at least 1 year old.

Due to insurance agreements and legal regulations, taking the rented vehicles outside the country borders is not allowed. Our vehicles can only be used within the borders of Turkey.

Traffic fines belonging to the rental period are charged to your registered credit card when they are delivered to our company by the relevant authorities. In addition, a small service/management fee per fine is added to your invoice.

Yes, you can transport your pets in our vehicles, provided they are in a carrier. However, we would like to remind you that a detailed cleaning fee may apply if permanent hair, stains, or odors remain in the vehicle.

In the event of a possible breakdown or accident, you must immediately call our 24/7 Roadside Assistance hotline without moving the vehicle and obtain a police/gendarmerie report. Our teams will provide you with towing and replacement vehicle support as soon as possible.

In case of losing the key or it being locked in the vehicle, you should call our 24/7 Roadside Assistance hotline without losing time. A spare key delivery or locksmith service will be provided, but the costs arising from this process and the loss of use fee of the vehicle will be charged to the renter.

Without moving the vehicle, you must apply to the nearest police or gendarmerie station and have an 'Unidentified Accident Report' prepared. Since insurance coverages will be deemed invalid without a report and an alcohol report, the responsibility for the damage will belong to the renter if a report is not obtained.

Since filling the wrong fuel is considered user error, engine damages and towing costs resulting from this situation are excluded from the insurance coverage. All expenses will be recourse to the renter, so it is important to warn the station attendant during filling.

In the event that the vehicle is towed or impounded, all towing, parking, and administrative fines belong to the renter. Additionally, the days the vehicle remains impounded by official authorities and cannot be used will be added to the rental period and charged based on the daily rate in your contract.

No, using our rental vehicles for commercial gain, courier deliveries, or passenger transportation for a fee is prohibited. If such use is detected, all motor third-party liability and collision damage waiver insurances will be invalidated, and legal action will be initiated.

Yes, at the beginning of the rental, a certain amount of deposit (provision) is blocked on the credit card registered in the driver's name. This amount is refunded to your card following official procedures when you return the vehicle without any issues.

Due to security and insurance procedures, it is mandatory to use a personal credit card issued in the driver's name for rental transactions. Unfortunately, deposit transactions cannot be made with cash or debit cards.

If you wish to extend your rental period, you must inform us by calling our customer service at least 24 hours before the contract end time. Approval will be given based on vehicle availability, and the additional day's fee will be charged to your card.

Due to security and insurance rules, the credit card to be used for the deposit and rental payment must belong to the primary driver in the contract. It is not possible to rent a car with someone else's card.

If you return the vehicle early, the pricing is recalculated based on the updated number of days, and any difference is refunded to you. However, for short-term or special promotional rentals, no refund may be made in case of early return.

After you return the vehicle undamaged, the deposit refund instruction is sent to your bank on the same day. Depending on banking processes, it may take 3 to 10 business days for this amount to be reflected in your account for domestic cards.

Yes, you can request a corporate invoice by presenting your company details such as tax office, tax number, and company title at the beginning of the rental. Your invoice will be sent to you as an e-archive or e-invoice within 7 business days at the latest after the rental process is completed.

The deposit amount varies according to the segment of the vehicle you will rent (economy, medium, luxury) and the rental period. You can learn the current provision amounts for the vehicle group you selected during the reservation steps or from our customer service.

Due to security protocols and banking systems, provision blocks cannot be applied on virtual credit cards. For the deposit process, you must present your physical credit card with your name written on it.

Once the rental process starts, the deposit (provision) card linked to the active contract cannot be changed for security reasons. However, if you wish to extend the rental period, you can make additional day payments with a different credit card.

Yes, in accordance with our secure rental standards, a Findeks credit score inquiry is conducted during delivery. In order to complete the rental process, your financial history and credit score must meet the limits required for the vehicle segment you wish to rent.

You can cancel your reservation free of charge up to at least 24 or 48 hours before the pickup time and receive a full refund. For later cancellations, a partial deduction may be applied within the framework of the rules determined by our company.

Although reservations are not guaranteed by brand and model, they are made for the vehicle group (segment) you selected. If the vehicle you requested is not available, you will be delivered a vehicle from the same group or a higher group free of charge.

The minimum car rental period applied within our company is 24 hours (1 day). For shorter uses, a 1-day rental fee is charged.

You can make changes to your reservation details up to 24 hours before your reservation start time. The changes to be made are recalculated in line with the vehicle availability and current price tariffs of that day.

During reservation, manual or automatic transmission selection is strictly guaranteed. However, the fuel type (diesel, petrol, hybrid) cannot be guaranteed, and the most suitable vehicle is delivered in line with your request according to the current fleet availability.

You can create a reservation on behalf of someone else, but the person who will pick up the vehicle (the primary driver) must present a physical credit card registered in their own name at the office and perform the deposit transaction personally with this card.

Only one active campaign, promotion, or discount code can be used for each rental transaction in our reservations. Different campaigns, mile earnings, or corporate discounts cannot be combined.

Yes, you can return the vehicle to another branch other than the office where you picked it up. In this case, a one-way fee calculated based on the distance between the two offices will be reflected in the rental price.

We generally deliver our vehicles on a 'return with the same fuel' principle. You are expected to return the vehicle with the same fuel level as you received it; in case of missing fuel, the fuel cost and a service fee will be charged.

Delays of up to 1 hour in the return time can be tolerated, but for longer delays, an additional day's fee will be charged. If you foresee a delay, we kindly request that you inform our delivery office.

If you specified your flight number during reservation, our teams will track the delays and update the delivery time. In case of unexpected long delays, it is important to contact our delivery office to keep your reservation active.

Yes, pickup and return can be made outside of working hours at our airport offices, and at our city offices provided that a request is made in advance. An additional 'out-of-hours service fee' may be charged for this service.

During delivery, you physically inspect the vehicle together with our staff, and any existing scratches or damages are recorded on the delivery form. To avoid any loss of rights, we recommend taking photos of the vehicle at this time and obtaining a copy of the form signed by both parties.

At our airport offices, you can complete your transactions at our rental counter inside the terminal and pick up your vehicle from the delivery area in the parking lot. At airports where we do not have a counter, our staff will meet you at the arrivals exit gate with a sign showing your name.

An additional cleaning fee is applied in cases that exceed normal usage limits, such as being muddy to an extent that cannot be removed by standard washing, stained seats, or requiring professional detailed cleaning. You are expected to return your vehicle close to the cleanliness standards in which you received it.

Yes, you can benefit from the keyless and contactless delivery option by signing a digital contract through our mobile application at certain branches and for selected vehicle groups. For detailed information and available vehicles, you can contact our customer service before booking.

We deliver our electric vehicles with at least an 80% charge rate and expect you to return them with at least a 20% charge level. If the charge falls below this level, the missing energy cost will be reflected in your invoice at the end of the rental.

Yes, in certain cities and depending on the proximity of our branches, we can bring your vehicle to your specified address for an additional 'delivery to address/pickup from address' fee. To benefit from this service, you must select the delivery to address option during reservation.

If you realize you have forgotten an item after returning the vehicle, you should contact our delivery branch or customer service immediately. Our vehicles are thoroughly checked during the cleaning phase, and any found items are kept with a report and delivered to you.